Return and Refund Policy

Returns & Refund Policy

Return Window

We offer a 30-day return policy for most customers, meaning you have 30 days from the date of delivery to request a return.

EU and UK Customers: Right to Cancel

If your order ships to the European Union or United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without needing to provide a reason.

To qualify for cancellation under this right:

The item must be unused, in its original packaging, and with all tags attached.

You must provide a receipt or proof of purchase.

You must notify us by contacting hello.glowybara@gmail.com within the 14-day cancellation period.

You are responsible for the cost of returning the item unless it is defective or incorrect.

Eligibility

To be eligible for a return, your item must be:

In the same condition as when you received it, suitable for resale.

Unused, unworn, with original tags and packaging.

Accompanied by the receipt or proof of purchase.

How to Request a Return

Contact us at hello.glowybara@gmail.com with your order number and reason for return. We will provide:

A return shipping label if the item is defective, damaged, or incorrect.

Instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

If the item is defective, damaged, or incorrect, we cover the return shipping cost.

For returns due to change of mind or other non-defective reasons, you are responsible for return shipping costs.

For EU and UK customers exercising their right of cancellation, return shipping costs are your responsibility unless the item is defective or incorrect.

Non-Returnable Items

We do not accept returns for:

Perishable goods (e.g., food, flowers, plants).

Custom or personalized items.

Personal care products (e.g., beauty items, opened cosmetics).

Hazardous materials, flammable liquids, or gases.

Sale or clearance items.

Gift cards.

Exchanges

To exchange an item, please return the original item following the above process and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved:

Refunds will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact hello.glowybara@gmail.com

International Returns and Customs

Import duties, taxes, or customs charges are the responsibility of the customer and may affect your ability to return or exchange items. Please check local regulations before ordering.

 

By placing an order on our website, you agree to this Return & Refund Policy.